Refund policy
This page defines refund rules, cancellation logic, and possible exceptions so users know the policy before payment.
Publication date: the current version is published on the site.
1. General principle
Payment for access to the NetQuiet VPN service is by default non-refundable. Purchasing a subscription means accepting this policy.
2. Why refunds are not generally available
The service is delivered as access to infrastructure and is consumed from the first connection. It is technically impossible to return access that has already been granted. Plans and terms are shown on the site before payment, and the User accepts them knowingly.
3. Exceptions
The provider may, at its sole discretion, consider a partial refund or term transfer only in exceptional cases, such as:
- a material period during which the Service cannot be used due to the provider's fault;
- an erroneous charge or duplicate payment confirmed by supporting data.
A request for an exception should be sent to support within a reasonable time after the issue occurs. The decision remains at the provider's discretion and does not create obligations for similar cases in the future.
4. Cancellation and unused period
Cancelling a subscription does not trigger a refund for an already paid period. Unused days of the paid term are not compensated.
5. Acceptance
By purchasing a subscription and making a payment, the User confirms that they have reviewed this refund policy and accept its terms.
Service terms and liability limits are set out in the public offer.